Refund policy
Because each Mini Travel Book is made just for you, printed on demand and personalized with your travel and family details, we do not accept physical returns. However, your satisfaction is very important to us. If your book arrives damaged, defective, or with a printing error, we’re here to make it right.
Refund Window
You have 7 days after receiving your order to report any issues and request a refund or replacement. After this period, we may not be able to accommodate claims related to damage or printing defects.
Photo Evidence Required
To process a refund or replacement, please send an email to contact@minitravelbook.com with:
- Your order number
- A description of the issue
- Clear photos of the defect (e.g. damaged cover, misprinted pages, etc.)
Eligibility for Refund or Replacement
Refunds or replacements are typically approved in the following cases:
- Your book arrived damaged in transit
- There is a printing error (e.g. wrong pages, missing content)
- The product does not match what you ordered (e.g. wrong country, name, or personalization)
We do not offer refunds for:
- Typos or errors submitted by the customer during personalization
- Minor differences in color or trimming, which can occur during printing
- Orders submitted with incorrect or incomplete information
Non-Returnable Items
As each book is custom-made, we do not accept returns of any kind — even under the EU 14-day cooling-off period — except when the product is defective or incorrect.
Refunds
Once we’ve reviewed your claim and approved the refund, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us again at contact@minitravelbook.com.